Refund Policy

Last updated August 20, 2026

Failed transcriptions

Credits are held against your balance while a transcription runs and are only spent once it succeeds. If a transcription fails for any reason, the held credits are returned to your balance automatically. You are not charged for work you did not receive.

Credits never expire

Credit packs are one-time purchases with no expiration date. Minutes added by a subscription never expire either, so there is nothing to lose by buying ahead of when you need it.

Cancelling or pausing a subscription

You can cancel, pause or change your subscription at any time from your account page. A cancelled subscription is not charged again and stays active until the end of the period you already paid for; you can resume it until then. A paused subscription takes no payments and adds no new minutes until it resumes. In every case, minutes already in your balance stay there.

Switching to a larger plan, or from monthly to annual billing, charges the prorated difference straight away. Switching to a smaller plan takes effect at your next renewal, with no refund for the current period.

Requesting a refund on a purchase

If you believe a purchase was made in error, was unauthorized, or you are otherwise unsatisfied within a reasonable time of purchase, contact [email protected] with your order details. Refund requests are reviewed individually; a purchase with substantial unused credit and a request made promptly after the charge is the most straightforward case to approve.

Requests made long after purchase, or where most of the purchased credit has already been used, are less likely to be approved.

How refunds are processed

Checkout is handled by Lemon Squeezy, which acts as merchant of record for all purchases. An approved refund is issued by Lemon Squeezy back to your original payment method, and any unused credit granted by that purchase is removed from your balance.

Contact

Refund requests and questions about this policy can be sent to [email protected].